Airbnb Message Templates

1 — Odmah po potvrdi rezervacije

Immediately after booking Booking Confirmation

Hi {guest_first_name}, thank you for your reservation! We're excited to host you. We'll be in touch as your check-in time approaches to ensure everything goes smoothly. If you have any questions in the meantime, feel free to reach out. Looking forward to welcoming you! 😊 [Your name]

💡 Savjet: Ova poruka gradi povjerenje odmah. Gost zna da si aktivan host koji pazi na detalje — to smanjuje anksioznost oko nepoznatog smještaja.

2 — Dan prije check-ina

Day before check-in Check-in Instructions

Hi {guest_first_name}, tomorrow is the big day — we can't wait to host you! 🏡 Here's everything you need for your arrival: 📍 Address: [Full address] 🕐 Check-in: from 15:00h (if arriving earlier, message us) 🔑 Access: Self check-in via key lockbox — code: [XXXX] 📶 WiFi: Network: [Name] | Password: [Password] If you have any questions or run into any issues on arrival, message us — we respond quickly! See you soon! 😊 [Your name]

💡 Savjet: Šalji dan ranije — ne jutro istog dana. Gost treba vremena da planira dolazak. Uvijek uključi WiFi i kod lockboxa u ovoj poruci, pa nema zaboravljenih pitanja.

3 — Dan nakon check-ina

Day after check-in Settling In Check

Hi {guest_first_name}, we hope you've settled in well and are enjoying your stay so far. If there's anything you need or if we can assist in any way, feel free to reach out. Have a great day! 😊 [Your name]

💡 Savjet: Kratka, nenametljiva poruka koja gosta podsjeća da si tu. Daje mu prirodnu priliku da prijavi sitni problem dok je još rano — bolja šansa za rješavanje bez negativnog reviewa.

4 — Dan prije check-outa

Day before checkout Checkout Reminder

Hi {guest_first_name}, we hope you're enjoying your stay! Just a quick reminder that check-out is tomorrow until 10:00h. When you get a moment, could you please let us know what time you're planning to leave? This helps us coordinate the cleaning and get everything ready for the next guests. Let us know if you need anything before then — happy to help! 😊 [Your name]

💡 Savjet: Pitanje o vremenu odlaska nije napadanje — to je profesionalna koordinacija. Goste to cijene jer vide da si organiziran. Čišćenje se može zakazati tačno, što štedi i novac i živce.

5 — Dan check-outa

Checkout day Thank You + Review

Hi {guest_first_name}! We hope you had a great time staying with us! 😊 If you enjoyed your stay, we'd be super grateful if you could leave us a review — it means a lot and helps others find the right place to stay. If there's anything we could have done better, we'd truly appreciate hearing your feedback directly — we're always open to improving. No hard feelings, just helpful vibes! 😄 Safe travels and hope to host you again someday! [Your name]

💡 Savjet: Rečenica o direktnom feedbacku je najvažniji dio ove poruke. Suptilno preusmjerava eventualnu kritiku od javnih recenzija ka privatnoj komunikaciji — pa zadržavaš visok rating dok i dalje dobivaš konstruktivne primjedbe.

⚙️ Kako postaviti automatske poruke u Airbnbu

Otvori Airbnb.com → Inbox → klikni ikonu ⚙️ Settings u gornjem desnom uglu inboxa

Odaberi Scheduled Messages → klikni New Message

Unesi naziv poruke (npr. "Potvrda rezervacije"), odaberi trigger (Booking confirmed / 1 day before check-in...) i zalijepi tekst

Koristi Airbnb shortcodes za automatski unos podataka: {guest_first_name}, {listing_name}, itd.

Odaberi listing(e) na koje se poruka primjenjuje → Save. Airbnb će automatski slati poruke u pravo vrijeme.